At Knit Dresses Shop, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we offer a 14-day return policy from the date your item is delivered.
Eligibility for Returns
To qualify for a return, your item must be in its original, unused, and unworn condition, with tags still attached, and in the original packaging. You will also need to provide proof of purchase, such as a receipt or order confirmation.
To begin the return process, please contact us at hi@knitdressesshop.com.
Damaged or Incorrect Items
We encourage you to inspect your order immediately upon arrival. If you find that your item is damaged, defective, or if you received the wrong product, please contact us as soon as possible so we can resolve the issue promptly.
Non-Returnable Items
For health and safety reasons, some products cannot be returned simply due to a change of mind. These exceptions will be clearly noted on the product page. Additionally, sale items and gift cards cannot be returned. If you have any questions about a specific product, please don’t hesitate to reach out.
Exchanges
If you would like to exchange an item, we suggest returning the original product and placing a new order for the item you’d like instead.
Refund Process
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to complete the refund.
If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at hi@knitdressesshop.com for further assistance.
